Frequently Asked Questions

Our standard minimum order is one pallet, which typically contains 40 to 60 folded gaylord boxes depending on the size and wall thickness. For local pickup orders, we can accommodate smaller quantities on a case-by-case basis. For truckload orders (500+ boxes), we offer volume pricing discounts that can reduce your per-box cost by 15 to 25 percent. Contact our sales team for a custom quote based on your specific quantity needs.

Pricing depends on four primary factors: box size (dimensions), wall type (single, double, or triple wall), condition grade (A through D), and order quantity. Grade A boxes in pristine condition command the highest price, while Grade D economy boxes are the most affordable. Current market conditions for corrugated material also influence pricing. We provide free, no-obligation quotes that are typically valid for 7 business days. Prices include standard inspection and sorting but do not include shipping unless specified.

For standard sizes and grades that we have in stock at our facilities, lead times are typically 3 to 5 business days from order confirmation. Popular sizes like 48x40x36 in Grade B are almost always available for immediate fulfillment. Custom sizes, large-quantity orders (1,000+ boxes), or specific grade requirements may require 7 to 14 business days. Rush delivery is available in most markets for an additional fee. We will provide an estimated delivery date at the time of your quote.

Yes. We offer tiered volume pricing that reduces the per-box cost as your order quantity increases. Typical discount tiers start at 100 boxes, 500 boxes, and 1,000+ boxes. Customers who establish recurring purchase agreements receive additional preferred pricing. We also offer annual contract pricing for businesses with consistent monthly demand. Contact our sales team to discuss the pricing structure that best fits your volume and frequency.

If you have used gaylord boxes to sell, our buying program makes it simple. Contact us with the quantity, size, wall type, and approximate condition of your boxes. We will provide a purchase price quote, typically within the same business day. If you accept, we schedule a pickup at your facility at no cost to you. Our team inspects and counts the boxes on-site, and payment is issued within 7 business days of pickup. We buy boxes in all conditions, from Grade A to boxes destined for recycling.

We offer comprehensive recycling services including scheduled pickup programs (weekly, bi-weekly, monthly, or on-demand), on-site collection containers, certified recycling processing at our facilities, and detailed environmental impact reports. Our recycling process handles all components: corrugated cardboard, waxed cardboard, plastic strapping, metal fasteners, and tape. We maintain ISO 14001, R2, and SFI Chain of Custody certifications. Our facilities achieve a 96% landfill diversion rate.

Yes. Our custom services include adding or reinforcing flaps, cutting hand holes, applying custom printing or labels, inserting dividers and partitions, adding polyethylene liners, reinforcing corners and edges, and resizing boxes by scoring and cutting. Custom modifications are available for both new and used boxes. Minimum quantities may apply for certain modifications. Lead times for custom work are typically 5 to 10 business days depending on the complexity and quantity of the modifications.

Every used gaylord box that gets reused instead of manufactured new saves approximately 46 gallons of water, prevents 17 pounds of CO2 emissions, and conserves enough energy to power an average home for 6 hours. Manufacturing new corrugated boxes requires harvesting trees, processing wood pulp, consuming large amounts of water and energy, and generating industrial emissions. By extending the life of existing boxes through reuse, you directly reduce demand for all of these resource-intensive processes. A single gaylord box can typically be reused 3 to 5 times before it needs to be recycled.

Our operations hold ISO 14001 Environmental Management System certification, R2 Responsible Recycling certification, and Sustainable Forestry Initiative (SFI) Chain of Custody certification. Two of our five facilities have achieved TRUE (Total Resource Use and Efficiency) Zero Waste certification, and the remaining three are on track for certification. We also maintain partnerships with the Sustainable Packaging Coalition and participate in the How2Recycle labeling program.

Yes. Every customer receives an annual environmental impact report that quantifies the specific environmental benefits of their box purchases and recycling activities with Eco Boxes. Reports include metrics for: number of boxes reused, tons of corrugated material diverted from landfills, gallons of water conserved, pounds of CO2 emissions prevented, kilowatt-hours of energy saved, and equivalent number of trees preserved. These reports are formatted for use in corporate sustainability reporting, ESG disclosures, and annual environmental impact statements.

Boxes that have reached the end of their reusable life are recycled through our certified recycling program. They are broken down, de-taped, and baled at our facilities, then shipped to domestic paper mills where the corrugated fibers are pulped and reformed into new paper and packaging products. Corrugated cardboard fibers can be recycled 5 to 7 times before they become too short for further use. Our facilities achieve a 96% landfill diversion rate, meaning only 4% of incoming material ends up in a landfill, and we are working to reduce that further.